1. EthSwitch Share Company, which is the owner and operator of the National e-payment Switch of Ethiopia, invites this bid for interested and eligible bidders (agency) for the procurement of the below-mentioned Service.
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No.
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Description
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Amount of Bid
Security in ETB
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1.
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Supply and Implementation of On-Premises
Contact Center Technology Platform
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70,000.00
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2. Interested bidders can purchase a complete set of bidding document in English from the Company starting on Monday, December 29, 2025, upon payment of a non
refundable fee ETB 300 (Birr Three Hundred Only) deposited to EthSwitch S.C. at A/C
CBE 1000089578737 or Zemen Bank A/C 1035110049135018, in the name of the bidder’s organization, during the specified working hours.
•Monday – Friday 8:30 AM -12:00 PM and 1:30 -5:00 PM
•Saturday 8:30 AM -12:00 PM
3. Bidders’ Technical and Financial proposals should be delivered to the Company on or before January 16, 2026, at 11:00 AM at the Address provided below. The bid
submission will be closed on January 16, 2026, at 11:00 AM. Late bidders will be rejected.
4. Bidders’ Technical proposals should be opened on January 16, 2026, at 11:30 AM
(i.e, same date as the bid closing) at the head office of the Company in the presence of
the bidders or a representative who chooses to attend.
5. EthSwitch Share Company is located on the 21st floor of Zemen Bank Head office, in front of Addis Ababa University School of Commerce, Addis Ababa, Ethiopia.
6. The Bids shall be submitted in two separate sealed envelopes: technical proposal and financial proposal envelopes, each having one “original” and one “copy”, and marked
with the title Bid Document for the Procurement of the above-listed bid in the name of the bidding Company.
7. The bid must be delivered in person to EthSwitch S.C. on or before the date stated in number 3 above.
8. Bidders’ Proposal must be accompanied by the bid security, i.e, CPO or Bank Guarantee in the amount mentioned above.
9. EthSwitch S.C. reserves the right to cancel the bid either partially or totally.
For further information, please contact EthSwitch S.C. at the following addresses:
ETHSWITCH S.C
Administration Department
Telephone: +251-11-557-12-04/05, Fax: +251-11-557-11-15
Addis Ababa, Ethiopia
